Portal

A Map where points could be selected and then see latency and routes.

The ability for a customer to view their entire PacketFabric footprint within a network topology view such as an NMS system. Possibly have a radial button that would populate a customers service on a global map.

Currently the only way we can interact with PF tickets is via email. It would be great for visibility, tracking and communication if ticket status were available within the portal so that we could keep our customers updated without having to call or send emails to PacketFabric.

I'd like to suggest adding in the notices of upcoming renewals into the notification section. Or, perhaps a place to view all services on termed contracts so that customers can easily view/plan upcoming renewals. While there is an email sent out, it would be beneficial to also reflect it in the portal somehow. Thanks!

Had a SBR call with PennyMac today. They brought up that they would like to see portal notifications specific to circuits that take route changes that affect latency. This would allow them to know what's going on when they see a drop in latency on a specific circuit, without having to open a ticket with Support.

Monitor latency and jitter between metros/markets, not sure if this needs to be within the Portal itself but wouldn't be a bad idea to be able to show customers our latency and jitter stats across backbone.

Would it be possible to add a list of port types available in a location, this could be displayed on the same line as the location in the list of locations to be selected when creating a connectivity that requires location selection?

Have the ability to place multiple email addresses in the Generate LOA screen for Point-2-Point circuits. Would also be good to expand the email feature out to the Generate LOA screen when creating LOAs for EVPL ports as well.

When in the MarketPlace the filter for locations shows locations by POP only (i.e. ATL1, ALT2, ALT3...). I think this is to narrow a filter for some customers and I think they would like to see the filter have the option to show by PacketFabric Market (instead or as well). Maybe we have a filter by Market, then below that we have another filter by the POPs that are under that Market, if a customer wants to dive in that far.

Would be nice to have a geo map overlaid with the customers connections, map would be live with hover links for utilization metrics, if links could change color based on utilization that'd be great too. This would provide our customers a better view and overall health of their connections, without having to drill down on each circuit one at a time. The visualization and colors also really helps getting customers excited and a better understanding of what the outcome of a demo is too.